SERVICES

Enrollment Solutions Benefits Administration
Technology Engagement Solutions

meet the team FAQ

Frequently Asked Questions

Here are some frequently asked questions to help you better understand our services, process, and enrollment support.

Who do you work with?

We partner with employers, brokers, and benefit teams who want a smoother enrollment experience and stronger employee support throughout the process.

What do you need from us to get started?

Typically, we’ll request census data, plan details, enrollment dates, and any platform access needed. From there, we coordinate setup, communication, and launch.

How long does implementation take?

Most cases can be set up within approximately two weeks after we receive the required census data and plan details. Timelines may vary based on platform requirements and case complexity.

Do you offer virtual and onsite enrollment
support?

Yes. We offer virtual one-on-one support and call center assistance, and onsite support may be available depending on the group’s needs and location.

Can you work with our current benefits
administration platform?

Yes. We aim to support enrollment and employee education while minimizing disruption to your current benefits administration platform, depending on the case setup.
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When is the right time to bring Ivy Engage in?

Bringing Ivy Engage in early helps ensure a smoother, more seamless enrollment experience. Early involvement allows our team to align on timelines, review plan details, and address any potential setup or data considerations before enrollment begins.

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